Ground
We read your material and show you where it contradicts itself.
04 · AI chatbot
An AI chatbot that answers your customers like your best employee
We build the chatbot around your approved price lists, policies and product sheets, in Arabic and English. We configure source citations, refusal rules and handover to your team, then test the limits before launch.
What you get
Six things, named
- 01Trained on your own documents
- 02Source citations for document-based answers
- 03A refusal list you write and we enforce
- 04Handover to a named person
- 05Arabic and English, same quality
- 06On WhatsApp, your site, or both
What changes
Scroll slowly and watch it change, from how things run today to how they run after.
Before
Where you are now
- Your team answers the same twenty questions every week.Waiting 3 days4
- Customers ask at 11pm and wait until the morning.Waiting 9 hours9
- You worry an AI will invent an answer and cost you a client.Waiting since yesterday2
Where this puts you
- The routine questions answered instantly, in both languages.
- Your team freed for the conversations that need a person.
- Answers linked to source material, with escalation rules tested before release.
Human-led. AI-operated.
You brief a person, not a tool
- Allowed
What it is allowed to answer
Written by you - Refuse
What it must refuse, written down
Written by you - Handover
Who a hard question gets handed to
Written by you
Reading and indexing all your material
0 pages indexedAnswering the routine questions, around the clock
0 questions answeredFlagging what it could not answer, so you can fix it
0 questions flagged for you
You talk to us, not to a tool. We learn the business, agree what matters, and then we build it — AI is how we get the volume of work done. It is our tool, not your job. Nobody hands you a login and wishes you luck.
How we work together
Four stages, and you see the work at each one before we move on.
Connect
Into the channel your customers already message you on.
Constrain
You decide what it must never answer. We test that it doesn't.
Prove
A scored test set, handed to you, that you can run again.
Our promises to you
In writing, before anything starts
- We test source citations against your approved material.Enforced
- We test refusal and handover rules and report the remaining limitations.Enforced
- Hard questions go to a named person, not a queue.Enforced
- You keep the test set and can re-run it any time.Enforced
Works well with
Two services that complete this one, and why.
Start here
Got a problem like this? Write it down.
In your own words. We'll tell you how we'd solve it, and agree the scope and price before any work.
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